The short version of how this works.

This website

The site describes the service in general terms. It is not an offer you can accept. Every example on it is a concept piece made independently for Deliverable. You are welcome to watch them and share links to them, but please do not download, edit or republish them without permission.

Quotes and scope

Each project starts with a written quote. It sets out the audience and purpose, the deliverables, the revision rounds, the timeline and the price. Work starts once you accept the quote, and once any deposit the quote asks for is paid. Changes outside the agreed scope are quoted separately before I do them.

Payment

I invoice in the currency stated on the quote, payable by bank transfer through a service such as Wise or Payoneer. Due dates are on each invoice.

Who owns what

• Once the invoice is paid in full, you own the final videos, decks and approved scripts I deliver, and you can use them however you like.
• A deck is delivered as a PDF and an editable PowerPoint file, which also opens in Keynote and Google Slides.
• Project source files are not included unless the quote says so.
• My own working methods, and anything I made before or outside your project, stay mine.
• I will not show your project publicly, including as an example on this site, without your written permission.

Your material

You keep ownership of everything you send me, such as logos, text, figures and recordings. By sending it, you confirm you have the right to use it in the video.

Confidentiality

Everything you share for a project is confidential, whether or not you mark it: your figures, results, plans, processes, and anything about your customers or staff.

• I use it only to make your videos, and I don't share it with anyone or use it in other work.
• No one else works on your material unless you agree in writing first.
• Real figures appear in a video only as you approve them in the script. If you'd rather not show real numbers, I can use illustrative ones, clearly labelled.
• When a project ends, I delete your material within 90 days, unless you ask me to keep it for future updates. On a plan, I keep it while the plan runs.
• If your company has its own NDA, I'm happy to sign it instead.

This continues after the work ends.

Ending a project

Either of us can end a project by writing to the other. You pay for the work done up to that point, as set out in the quote, and I hand over whatever is finished.

Plans

Plans are priced by the month and run by the quarter. The first quarter starts with a deposit of half of one month's fee, paid before work starts. When the preview of your first piece is ready, you choose: carry on, in which case the rest of the quarter is invoiced and the final files are sent once it is paid; or stop, in which case nothing more is owed. The deposit is not refunded once work has started. After the first quarter, each quarter is invoiced before it starts and work continues once it is paid. A quarter already paid is not refunded. You can stop a plan with 30 days' notice in writing before the next quarter starts. If you pay for a year in advance, two months are free and the price is fixed for that year; a year already paid is not refunded.

Liability

I do the work with care and check it before you see it. I am not responsible for indirect losses, such as lost profits. My total liability for a project is limited to the amount you paid for it. None of this limits anything that cannot legally be limited, including your rights under consumer law where you live.

Which law applies

The law named in your quote. If the quote does not name one, the laws of Vietnam.

Questions

Email ethan@deliverablework.com. See also the privacy notice.